Frequently Questions

Customer Support

Mon-Fri: 9:00am - 6:00pm (Eastern)

Customer Questions


Is your product refurbished?

We only sell pre-owned original products. No refurbished phones.

What form of payments do you take?

Wire and Zelle.

Do you take Credit Cards?

At this time, we do not accept credit cards.

Do the phones come with an original box and accessories?

No, it's a handset only. We do sell pre-owned original boxes and chargers separately.

I placed an order, how can I track it?

Once an order is shipped we will provide you with tracking information with your order via email and through the web portal. If you don't receive this information, please feel free to contact us or your sales representative.

Do you charge sales tax?

Smartphone Depot is a wholesale marketplace, therefore sales taxes does not apply..

Do your products come with a warranty?

The majority of Smartphone Depot products offer a warranty. Warranties vary depending on the products you are interested in. Detailed warranty information is made available to you in the product listing. If you have any specific questions, please don't hesitate to contact us.