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ORDER GRADING

Grade A

  • Each devices have passed all key functional tests
  • No Crack
  • No Chip
  • No Watermark
  • No Scratches
  • No Dent
  • No Engraving or Removed Engraving
  • No Visible Scrathces on Screen (Some scratches will be seen under light)
  • Very few scuff/minor blemishes
  • Very Minimal Signs of Wear

Grade A-

  • Each devices have passed all key functional tests
  • No Crack
  • No chip
  • No Watermark
  • Few Minor Dent/ small dings, blemishes, and / or nicks.
  • Scractches Less Than 50%
  • No Engraving or Removed Engraving
  • Few Visible Scrathces on Screen
  • Will show some Minimal Signs of Wear

Grade B

  • Each devices have passed all key functional tests
  • No Crack
  • Numerous Dent/small dings/ blemishes and/or nicks.
  • Visible Scrathces on Screen
  • Edge Chip < 2.0mm Acceptable
  • Visible Scratches Acceptable
  • Watermark No Bigger Than a Dime Acceptable
  • Removed Engraving Acceptable
  • Will Show Some Signs of Wear

ORDER RETURNS

Download the RMA sheet.
Fill up the RMA spreadsheet.

Email the RMA spreadsheet to

RMA gets Approve or Rejected

If RMA gets approved, ship the RMA.
RMA gets processed and issue credits.

At Smartphone Depot, we strive our best to provide the best quality of products. However, we understand mistakes happens and this is why we provide 30 day warranty for functionality. (Doesn’t include cosmetics). It is very important and core of our business to ensure that our customers are always satisfied with the goods they procure at Smartphone Depot.

Smartphone Depot reserve the rights to accept, deny or exchange any RMA

DOWNLOAD RMA SHEET

Fill up the RMA Sheet and send it to us at
rma@smartphone-depot.com